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| 008 | 110211s2004 enk 001 0 eng | ||
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_aGower handbook of call and contact centre management / _cedited by Natalie Calvert |
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_aEngland : _bGower, _cc2004 |
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_axxvii, 340 p. ; _c25 cm. |
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| 500 | _aGlossary : p. 318-328 | ||
| 500 | _aIncludes index | ||
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_aSales management _976 |
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_aSalesmen and salesmanship _975754 |
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_aCalvert, Natalie _4edt _9566658 |
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_a551136 _b26.10.2005 |
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