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1.
Supply chain management : strategy, planning, and operation/ Sunil Chopra, Peter Meindl by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2007
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.7 C 455.

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2.
Services marketing : people, technology, strategy / Christopher Lovelock [and] Jochen Wirtz by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Upper Saddle River, N.J. : Prentice-Hall, c2007
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.8 L 944.

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3.
Services marketing / P. Barani Kumari . . . [et al.] by
Publication details: Bangalore : Wisdom India Publication, 2023
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.8 Se 69.

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4.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml [and] Mary Jo Bitner by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, c2003
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.8 Z 37.

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5.
Services Marketing / Kamal Yadava, Mohd. Altaf Khan by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Arise Pub., c2005
Availability: Items available for loan: National Library of India (1)Call number: E 658.8 Y 1.

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6.
Services marketing: integrating customer focus across the firm/ Valarie A. Zeithaml...[et al.] by
Edition: 7th ed.
Material type: Text Text; Format: print
Publication details: Chennai : McGraw Hill Education, 2018
Availability: Items available for loan: National Library of India (1)Call number: E 658.8 Se 69 (7).

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7.
Quality Management for Services [electronic resource] : Handbook for Successful Quality Management. Principles - Concepts - Methods / by Manfred Bruhn. by
Edition: 1st ed. 2023.
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Language: English
Publication details: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2023
Online resources:
Availability: Items available for loan: National Library of India (1)Call number: 338.47.

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8.
After sales service systems and records / Gerard Tavernier by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London : Gower Press, 1971
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.82 T 198.

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9.
Customer service: building successful skills for the twenty-first century/ Robert W. Lucas by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi: Tata McGraw-Hill Education, 2012
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 L 962.

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10.
The complete idiot's guide to great customer service/ Ron Karr and Don Blohowiak by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi: Prentice-Hall of India, 1998
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 K 148.

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11.
Customer service for the new millennium/ Robert B. Tucker by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Chennai: East West Books, 2002
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 T 798.

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12.
The customer service workbook : 50 activities for inspiring exceptional service / Darryl S. Doane [and] Rose D. Sloat by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Bhopal : Indra Pub. House, 2010
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 D 65.

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13.
Achieving excellence through customer service / John Tschohl with Steve Franzmeier by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Bombay : Jaico Pub. House, 1997
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 T 785.

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14.
Implement customer service standards/ Sandra Griffith by
Material type: Text Text; Format: print
Language: English
Publication details: New Delhi : Excel Books, 2012
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 875 n.

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15.
Up your service! strategies and action seps to delight your costomers now!/ Ron Kaufman by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Chennai : East West Books (Madras), 2007
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 K 162.

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16.
Double your growth throuh excellent customer service / Vivek Bindra by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Diamond Pocket Books, 2014
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 B 532.

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17.
Tourism services and operation / ed. Romila chawla
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi : Arise Pub., c2006
Availability: Items available for loan: National Library of India (1)Call number: E 338.4791 T 645 r.

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18.
Customer services in banks : serch for a new paradigm/ R.K. Uppal, Poonam by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Sarup Book Pub, 2009
Availability: Items available for loan: National Library of India (1)Call number: E 332.10954 Up 6.

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19.
Services management and marketing / Sandip K. Bhatt , Manisha S. Bhatt by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: Jaipur : Oxford Book Co., 2011
Availability: Items available for loan: National Library of India (1)Call number: E 658.8 B 469 s.

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20.
Customer-driven services management/ S. Balachandran by
Edition: 2nd ed.
Material type: Continuing resource Continuing resource; Format: print
Language: English
Publication details: New Delhi : Response Books, c2004
Availability: Items available for loan: National Library of India (1)Call number: E 658.8120954 B 18 (1).

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