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1.
Customer relations/ Preeti Oberoi by
Material type: Text Text; Audience: Adult;
Publication details: New Delhi : Sarup & Sons, 2002
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Ob 2.

2.
PUBLIC RELATIONS CASES [electronic resource] : international perspectives. by
Edition: Third edition.
Material type: Text Text; Literary form: Not fiction
Language: English
Publication details: [S.l.] : ROUTLEDGE, 2022
Online resources:
Availability: Items available for loan: National Library of India (1)Call number: 659.2.

3.
Banks and customers : a behavioural analysis / Sushila Singhal by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Shri Ram Centre for Industrial Relations & Human Resources, 1987
Availability: Items available for loan: National Library of India (1)Call number: E 332.175 Si 64.

4.
Business communication and customer relations: for JA/IB and other similar courses/ Dr. C.B. Gupta by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi: Sultan Chand, 2000 [reprinted 2003]
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 959.

5.
Business communication and customer relations/ R.K. Madhukar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi: Vikas Pub House, 2001
Availability: Items available for loan: National Library of India (1)Call number: E 658.45 M 264.

6.
The Virtual customer A new paradigm for improving customer relations in libraries and information services Satellite meeting, August 18-20, 2004 edited by Sueli Mara Soares Pinto Ferriera and Rejean Savard. by Series: IFLA Publications. no. 117.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Language: English
Publication details: Munchen, Germany K.G Saur 2005
Availability: Items available for loan: National Library of India (1)Call number: UN/IFLA 025.5 06.

7.
The kindness revolution : the company-wide culture shift that inspires phenomenal customer service/ Ed Horrell by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : PHI Learning, 2008
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 H 785.

8.
What's keeping your customers up at night ? : close more deals by selling to your client's pain/ Steven Cody and Richard Harte by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2004
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 C 649.

9.
Don't just relate-- advocate! : a blueprint for profit in the era of customer power/ Glen Urban by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Upper Saddle River, N. J. : Wharton School pub., c2005
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Ur 1.

10.
The Virtual customer A new paradigm for improving customer relations in libraries and information services Satellite meeting, August 18-20, 2004 edited by Sueli Mara Soares Pinto Ferriera and Rejean Savard. by Series: IFLA Publications. no. 117.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Language: English
Publication details: Munchen, Germany K.G Saur 2005
Availability: Items available for loan: National Library of India (1)Call number: UN/IFLA 025.5 06.

11.
Customer relationship management / Ed Peelen by
Publication details: Chennai : Pearson India Education Service, c 2022
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 P 345 cu.

12.
Customer relationship management / Urvashi Makkar [and] Harinder Kumar Makhar by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2012
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 M 289.

13.
Customer chemistry : how to keep the customers you want-and say "good-bye" to the ones you don't/ Mary Naylor and Susan Greco by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2004
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 N 234.

14.
CRM at the speed of light : capturing and keeping customers in internet real time / Paul Greenberg by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw-Hill Pub., 2003
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 829 (2nd ed.).

15.
Customer relationship management; text and cases / Ekta Rastogi by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Excel Books , c 2011
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 R 186.

16.
Pride and style in selling:: ideas, products and services/ Walter Vieira; illustrated by V.B. Halbe by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Bombay: India Book House, 1986
Availability: Items available for loan: National Library of India (1)Call number: E 658.85 V 673.

17.
Customer relationship management : modern trends and perspectives/ ed. S. Shanmugasundaram by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Prentice-Hall, 2008
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 C 969.

18.
Business analytics : applications to consumer marketing/ Sandhya Kuruganti, Hindol Basu by
Material type: Text Text; Format: print ; Audience: General;
Language: English
Publication details: New Delhi : McGraw-Hill Education, 2015
Availability: Items available for loan: National Library of India (1)Call number: E 658.8343 K 967.

19.
Consultative selling/ Mack Hanan, James Cribbin and Herman Heiser by
Edition: rev. ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Bombay: Taraporevala Pub. 1978
Availability: Items available for loan: National Library of India (1)Call number: E 658.85 H 19.

20.
Customer relationship management : a strategic perspective/ G. Shainesh, Jagadish N. Seth by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Delhi : Macmillan, 2006
Availability: Items available for loan: National Library of India (1)Call number: E658.812 Sh14.

                                                                           
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