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1.
Indian Banking Industry : issues, challenges and opportunities / R. K. Uppal by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Sarup Book Pubs., c2013
Availability: Items available for loan: National Library of India (1)Call number: E 332.10688 Up 6.

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2.
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The Banking Ombudsman Scheme, 183rd Report / Committee on Subordinate Legislation, Rajya Sabha, Parliament of India by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi : Rajya Sabha Secretariat, 2009
Availability: Items available for loan: National Library of India (1)Call number: GP 328.54[1] In2re No.183.

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3.
Indian banking in competitive age: need to meet customer expectations/ R.K. Uppal, Rosy Chawla by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Sarup Book Pub, 2009
Availability: Items available for loan: National Library of India (1)Call number: E 332.10954 Up 6 in.

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4.
Complaint management in Indian banking industry/ Purva G. Hedge Desai by
Material type: Text Text; Format: print
Language: English
Publication details: Delhi : Abhijeet Pub., 2010
Availability: Items available for loan: National Library of India (1)Call number: E 332.1780954 D 451.

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5.
Consumer satisfaction and loyalty in Indian consumer banking / Jyoti Sharma by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Delhi : Universal Law Pub, 2007
Availability: Items available for loan: National Library of India (1)Call number: E 381.30954 Sh 23.

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6.
Customer services in banks : serch for a new paradigm/ R.K. Uppal, Poonam by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Sarup Book Pub, 2009
Availability: Items available for loan: National Library of India (1)Call number: E 332.10954 Up 6.

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7.
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75 years ... unfolded / Oriental Bank of Commerce. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Gurugram, Haryana : The Author, 558 2018
Availability: Items available for loan: National Library of India (1)Call number: GP 332.10954Or4.

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