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1.
Customer service, 3rd ed. by
Material type: Text Text; Format: print
Publication details: 2012
Availability: Items available for loan: National Library of India (1).

2.
Customer service: building successful skills for the twenty-first century/ Robert W. Lucas by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi: Tata McGraw-Hill Education, 2012
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 L 962.

3.
The creative training idea book : inspired tips and techniques for engaging and effective learning/ Robert W. Lucas ; illustrated by Michale O'Hora by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Bhopal : Indra Pub. House, 2010
Availability: Items available for loan: National Library of India (1)Call number: E 658.3124 L 963.

4.
The creative training idea book : inspired tips and techniques for engaging and effective learning / Robert W. Lucas ; illustrated by Michael O'Hora by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Bhopal : Indra Pub. House, 2010
Availability: Items available for loan: National Library of India (1)Call number: E 658.3124 L 962.

                                                                           
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