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	1.	Profitable customer engagement : concepts, metrics, and strategies / V. Kumar by Kumar, V Material type: Text; Format: print ; Literary form: Not fiction Language: English Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 K 96. Place hold Request article Save to lists
	2.	Customer relationship management : a strategic approach / Lakshman Jha by Jha, Lakshman Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Global India Pub., c 2008 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 J 559. Place hold Request article Save to lists
	3.	Customer relationship management : ... a theory and practice to manage and retain customers / by Shraddha M. Bhome and Amarpreet Ghura by Bhome, Shraddha M Ghura, Amarpreet [jt. aut.] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: Kolkata : International Book House , 2014 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 B 469. Place hold Request article Save to lists
	4.	Customer in the boardroom ? : crafting customer-based business strategy / Rama Bijapurkar by Bijapurkar, Rama Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: New Delhi : SAGE, 2012 Availability: Items available for loan: National Library of India (1)Call number: E/O 658.4012 B 489. Place hold Request article Save to lists
	5.	Creating customer value : the synergy between after-sales service and maintenance / Gopal K. Gureja by Gureja, Gopal K Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Tata McGraw-Hill Education, c1997 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 961. Place hold Request article Save to lists
	6.	Customer relationship management / by D. Ravikumar by Ravikumar, D Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Erode : Pallavi Pubs., 2008 Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 R 197. Place hold Request article Save to lists
	7.	Gower Handbook of Call and Contact Centre Management / edited by Natalie Calvert by Calvert, Natalie Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: England : Gower, c2004 Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 G 747. Place hold Request article Save to lists
	8.	Winning and influencing customers : customer relationship management : text and cases / U. C. Mathur by Mathur, U. C Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Delhi : I.K. International Pub, 2011 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 M 426. Place hold Request article Save to lists
	9.	Customer satisfaction in banking services / G. Ramesh Kannan by Kannan, G. Ramesh Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Chennai : Valar Pirai Pub., 2008 Availability: Items available for loan: National Library of India (1)Call number: E 332.1 K 133. Place hold Request article Save to lists
	10.	No cover image available Customer relatship management (CRM) / P.P. Singh and N. Jinender Kumar by Singh, P.P Kumar, N. Jinender [aut] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Regal Pub., c2009 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Si 64. Place hold Request article Save to lists
	11.	Statistical methods in customer relationship management / V. Kumar, J. Andrew Petersen by Kumar, V, 1957- Petersen, J. Andrew Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publication details: Chichester, U.K. : Wiley, 2012 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 K 96. Place hold Request article Save to lists
	12.	Disney U : how the Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp by Lipp, Doug Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New Delhi : McGraw-Hill Education, c2013 Availability: Items available for loan: National Library of India (1)Call number: E 658.3124 L 664. Place hold Request article Save to lists
	13.	The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / by Reza Soudagar, Vinay Iyer, Volker Hildebrand by Soudagar, Reza Vinay Iyer Hildebrand, Volker Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 2012 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 So 81. Place hold Request article Save to lists

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