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	1.	The Virtual customer A new paradigm for improving customer relations in libraries and information services Satellite meeting, August 18-20, 2004 edited by Sueli Mara Soares Pinto Ferriera and Rejean Savard. by Pinto Ferreira, Sueli Mara Soares [edt.] Savard, Rejean [jt. edt.] K.G.Saur (Munchen, Germany) Series: IFLA Publications. no. 117. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Publication details: Munchen, Germany K.G Saur 2005 Availability: Items available for loan: National Library of India (1)Call number: UN/IFLA 025.5 06. Place hold Request article Save to lists
	2.	The Virtual customer A new paradigm for improving customer relations in libraries and information services Satellite meeting, August 18-20, 2004 edited by Sueli Mara Soares Pinto Ferriera and Rejean Savard. by Pinto Ferreira, Sueli Mara Soares [edt.] Savard, Rejean [jt. edt.] K.G.Saur (Munchen, Germany) Series: IFLA Publications. no. 117. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: English Publication details: Munchen, Germany K.G Saur 2005 Availability: Items available for loan: National Library of India (1)Call number: UN/IFLA 025.5 06. Place hold Request article Save to lists

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