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	1.	E-Service : new directions in theory and practice / edited by Roland T. Rust and P. K. Kannan by Rust, Roland T [edt] Kannan, P. K [edt] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Prentice-Hall of India, 2003 Availability: Items available for loan: National Library of India (1)Call number: E 004.678 El 25 k. Place hold Request article Save to lists
	2.	Service quality: new directions in theory and practice/ edited by Roland T. Rust and Richard L. Oliver by Rust, Roland T [edt] Oliver, Richard L [edt] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London: SAGE, c1994 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Se 69. Place hold Request article Save to lists

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