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1.
Measuring customer service effectiveness / Sarah Cook by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Aldershot : Gower, c2004
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 C 773.

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2.
Measuring customer service effectiveness/ Sarah Cook by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Aldershot, Hants, Eng. : Gower Pub., 2004
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 C 773.

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3.
Service quality: new directions in theory and practice/ edited by Roland T. Rust and Richard L. Oliver by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London: SAGE, c1994
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Se 69.

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4.
Strategic product creation : deliver customer satisfaction from every level of your company/ Ronald L. Kerber and Timothy M. Laseter with Max Russell by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2007
Availability: Items available for loan: National Library of India (1)Call number: E 658.575 K 452.

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