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	1.	Service management : operations, strategy and information technology/ James a Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Series: McGraw-Hill/Irwin Series Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 2006 Availability: Items available for loan: National Library of India (1)Call number: E/O 658 F 584. Place hold Request article Save to lists
	2.	New service development: creating memorable experiences/ edited by James A. Fitzsimmons and Mona J. Fitzsimmons by Fitzsimmons, James A [edt] Fitzsimmons, Mona J [edt] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London: SAGE, 2000 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 N 42. Place hold Request article Save to lists

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