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	1.	One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowenstein by Lowenstein, Michael W, 1942- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: Australia : Thomson, c2005 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 L 952. Place hold Request article Save to lists
	2.	Indispensable : how to becomme the company that your customers can`t live without/ Joe Calloway by Calloway, Joe Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: Hoboken, N.J. : John Wiley, c 2005 Availability: Items available for loan: National Library of India (1)Call number: E 658.8343 C 135. Place hold Request article Save to lists
	3.	No cover image available What's the secret? : to providing a world-class customer experience / John R. DiJulius by DiJulius, John R, 1964- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: Hoboken, N. J. : John Wiley, c2008 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 D 569. Place hold Request article Save to lists
	4.	Selling to major accounts : tools, techniques, and practical solutions for the sales manager/ Terry R. Bacon by Bacon, Terry R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: New Delhi : Prentice-Hall, 2008 Availability: Items available for loan: National Library of India (1)Call number: E 658.85 B 136. Place hold Request article Save to lists
	5.	Customer loyalty: how to earn it, how to keep it/ Jill Griffin by Griffin, Jill Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York: Lexington Books, 1995 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 875. Place hold Request article Save to lists
	6.	The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability/ edited by John G. Freeland. by Freeland, John [edt] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 2004 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Ul 8. Place hold Request article Save to lists
	7.	Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy/ Bill Stinnett by Stinnett, Bill Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 2005 Availability: Items available for loan: National Library of India (1)Call number: E658.8342 St57. Place hold Request article Save to lists
	8.	The ten demandments : rules to live by in the age of the demanding consumer/ Kelly Mooney with Laura Bergheim by Mooney,P. Kelly Bergheim, Laura, 1962- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New Delhi : Tata McGraw-Hill Education, 2003 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 M 779. Place hold Request article Save to lists
	9.	The ultimate question : driving good profits and true growth/ Fred Reichheld by Reichheld, Fred Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: Boston, Mass. : Harvard Business School Press, c2006 Availability: Items available for loan: National Library of India (1)Call number: E 658.1554 R 271. Place hold Request article Save to lists

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