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	1.	CRM at the speed of light : social CRM strategies, tools and techniques for engaging your costomers/ Paul Greenberg by Greenberg, Paul Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 2010 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 829. Place hold Request article Save to lists
	2.	CRM at the speed of light, third edition : essential customer strategies for the 21st century/ Paul Greenberg by Greenberg, Paul Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 2004 Availability: Items available for loan: National Library of India (1)Call number: E 658.81202854678 G 829. Place hold Request article Save to lists
	3.	CRM at the speed of light: capturing and keeping customers in internet real time/ Paul Greenberg by Greenberg, Paul Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi: Tata McGraw-Hill Education, 2001 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 829. Place hold Request article Save to lists

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