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1.
Measuring customer service effectiveness/ Sarah Cook by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Aldershot, Hants, Eng. : Gower Pub., 2004
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 C 773.

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2.
Measuring customer service effectiveness / Sarah Cook by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Aldershot : Gower, c2004
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 C 773.

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3.
Keeping score : using the right metrics to driven world - class performance/ Mark Graham Brown by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Prentice-Hall, 2007
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 B 814.

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4.
Monitoring, measuring and managing customer service/ Dr. Gary S. Goodman by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: San Francisco: Jossey - Bass, 2000
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 622.

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