Monitoring, measuring and managing customer service/ Dr. Gary S. Goodman

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Material type: Text

TextLanguage: English Publication details: San Francisco: Jossey - Bass, 2000Description: xiii, 166 p.; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Date due	Barcode	Item holds
Books	National Library of India New English - Main Stack Division	New English	E 658.812 G 622 (Browse shelf(Opens below))		Available		PUR000537289ENG

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Includes index

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