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	1.	Discovering the soul of service: the nine drivers of sustainable business success/ Leonard L. Berry by Berry, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York: Free Press, c1999 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 B 459. Place hold Request article Save to lists
	2.	Delivering quality service: balancing customer perceptions and expectations/ Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry by Zeithaml, Valarie A Parasuraman, A [jt. aut] Berry, Leonard L [jt. aut] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York: Free Press, c1990 Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Z 37. Place hold Request article Save to lists

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