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1.
Customer value creation behavior [electronic resource] / Youjae Yi. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Language: English
Publication details: London : Routledge, 2014
Online resources:
Availability: Items available for loan: National Library of India (1).

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2.
The little book of big customer satisfaction measurement / Ajit Rao, Subhash Chandra by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi : SAGE Publications India Pvt Ltd, 2012
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 R 18.

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3.
The Apple experience : secrets to building insanely great customer loyalty/ Carmine Gallo by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2012
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 138.

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4.
Supply chain nanlytics with sap netweaver business warehouse / Amol Palekar and Shrikant Shiralkar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, c 2012
Availability: Items available for loan: National Library of India (1)Call number: E 658.5 P 174.

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5.
Service quality [electronic resource] : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Language: English
Publication details: Thousand Oaks, Calif. ; London : SAGE, c1994
Online resources:
Availability: Items available for loan: National Library of India (1).

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6.
Customer loyalty : concept, context and character / Alok Kumar Rai, Medha Srivastava by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : McGraw-Hill Education, c 2014
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 R 13 a.

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7.
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Customer and market-driven quality management / Johnson A. Edosomwan by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 1996
Availability: Items available for loan: National Library of India (1)Call number: E 658.562 Ed 67 c.

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8.
Consumer retention and satisfaction in business management / H.G. Patil by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Kanpur : Chandralok Prakashan, 2017
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 P 273.

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9.
The Huawei story / Tian Tao with Wu Chunbo. by
Material type: Text Text; Format: print ; Audience: General;
Language: English
Publication details: New Delhi : SAGE, 2015
Availability: Items available for loan: National Library of India (1)Call number: E 338.7/6213820951 T 431.

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10.
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Handling customer complaints : in-house and third party strategies : a federal trade commission manual for businesses / by Lemuel Dowdy, Jill Goodrich-Mahoney [and] Kerry Stoebner by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Washington, D. C. : United States Government Printing Office, 1980
Availability: Items available for loan: National Library of India (1)Call number: U.S 658.812 D 753.

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11.
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / by Reza Soudagar, Vinay Iyer, Volker Hildebrand by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2012
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 So 81.

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12.
Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2011
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.3 C 719.

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