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1.
Customer service: building successful skills for the twenty-first century/ Robert W. Lucas by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi: Tata McGraw-Hill Education, 2012
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 L 962.

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2.
Implement customer service standards/ Sandra Griffith by
Material type: Text Text; Format: print
Language: English
Publication details: New Delhi : Excel Books, 2012
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 875 n.

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3.
Double your growth throuh excellent customer service / Vivek Bindra by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Diamond Pocket Books, 2014
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 B 532.

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4.
No cover image available
FDA consumer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Washington, D.C. : United States Department Of Health and Human Service, 1981
Availability: Items available for loan: National Library of India (1)Call number: U.S 381.304 Un 3.

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5.
Gower Handbook of Call and Contact Centre Management / edited by Natalie Calvert by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: England : Gower, c2004
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 G 747.

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6.
Award-winning customer service: 101 ways to guarantee great performance/ Renee Evenson by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi: PHI Learning, 2011
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Ev 23.

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7.
The customer service workbook : 50 activities for inspiring exceptional service / Darryl S. Doane [and] Rose D. Sloat by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Bhopal : Indra Pub. House, 2010
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 D 65.

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8.
Achieving excellence through customer service / John Tschohl with Steve Franzmeier by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Bombay : Jaico Pub. House, 1997
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 T 785.

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9.
Developing a market orientation [electronic resource] / Rohit Deshpande, editor. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Language: English
Publication details: Thousand Oaks, Calif. ; London : SAGE, c1999
Online resources:
Availability: Items available for loan: National Library of India (1).

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10.
Services marketing: integrating customer focus across the firm/ Valarie A. Zeithaml...[et al.] by
Edition: 7th ed.
Material type: Text Text; Format: print
Publication details: Chennai : McGraw Hill Education, 2018
Availability: Items available for loan: National Library of India (1)Call number: E 658.8 Se 69 (7).

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11.
How can I help you? : 5 mistakes to avoid in customer service / Debashis Sarkar by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Noida : Random House India, 2013
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Sa 73.

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12.
Gaining sucess in call centers / by A. K. Siddiqui by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Kolkata : Sparrow Pub., c2005
Availability: Items available for loan: National Library of India (2)Call number: E 658.812 Si 13, ...

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13.
The facets of quality management in tourism / Anu Chandran by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Delhi : Abhijeet Pubs., 2010
Availability: Items available for loan: National Library of India (1)Call number: E 338.4791 Ch 361.

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14.
The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doane, Rose D. Sloat by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Bhopal : Indra Pub., 2010
Other title:
  • 50 activities for inspiring exceptional service
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 D 65.

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15.
Address customer needs / Christine Kent by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Excel Books, 2012
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 K 413.

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16.
No cover image available
IAEA services and assistance : a guide to the services and technical assistance obtainable through the International Atomic Energy Agency by
Material type: Text Text; Literary form: Not fiction
Language: English
Publication details: Vienna : International Atomic Energy Agency, 1973
Availability: Items available for loan: National Library of India (2)Call number: UN 333.7924, ...

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17.
Organisational schizophrenia : impact on customer service quality/ Gopal K. Gureja by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English
Publication details: New Delhi : SAGE, 2013
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 G 961 c.

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18.
Services Marketing / Kamal Yadava, Mohd. Altaf Khan by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Arise Pub., c2005
Availability: Items available for loan: National Library of India (1)Call number: E 658.8 Y 1.

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19.
Management in a quality environment / David N. Griffiths by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 1995
Availability: Items available for loan: National Library of India (1)Call number: E 658.562 G 875.

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20.
Social, mobility, analytics and cloud : digital disciplines building digital enterprise/ Feroz khan by
Material type: Text Text; Format: print
Publication details: Chennai : McGraw Hill; 2017
Availability: Items available for loan: National Library of India (1)Call number: E 658.872 F 229.

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