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	1.	Service level agreements : measuring cost and quality in service relationships/ Andrew Hiles by Hiles, Andrew Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: London : Chapman & Hall, c1993 Availability: Items available for loan: National Library of India (1)Call number: E/O 658.562 H 547. Place hold Request article Save to lists
	2.	Service level agreements : measuring cost and quality in service relationships / Andrew Hiles by Hiles, Andrew Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London : Chapman & Hall, c1993 Availability: Items available for loan: National Library of India (1)Call number: E/O 658.562 H 547. Place hold Request article Save to lists
	3.	The growth of service industries: the paradox of exploding costs and persistent demand/ edited by Thijs Ten Raa and Ronald Schettkat by Raa, Thijs Ten [edt] Schettkat, Ronald [edt] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Cheltenham: Edward Elgar, c2001 Availability: Items available for loan: National Library of India (1)Call number: E 658 G 919. Place hold Request article Save to lists

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