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	1.	Gower handbook of call and contact centre management/ edited by Natalie Calvert by Calvert, Natalie [edt] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: Aldershot, Hants, Eng. : Gower, c2004 Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 G 747. Place hold Request article Save to lists
	2.	Gower handbook of call and contact centre management / edited by Natalie Calvert by Calvert, Natalie [edt] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: England : Gower, c2004 Availability: Items available for loan: National Library of India (1)Call number: E/O 658.812 G 747. Place hold Request article Save to lists

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