Converting customer value : from retention to profit/ J.A. Murphy ...[et al.]

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Material type: Text

TextLanguage: English Publication details: West Success, Eng. : John Wiley, c 2006Description: xxxviii, 388 p.; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Date due	Barcode	Item holds
Books	National Library of India New English - Main Stack Division	New English	E 658.812 C 769 (Browse shelf(Opens below))		Available		555256

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Includes index

Bibliography : p. 373-380

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