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	1.	Effective listening skills/ by Dennis M. Kratz. by Kratz, Dennis M Material type: Text; Audience: General; Language: en Publication details: New Delhi : Tata McGraw-Hill Education, 2005 Availability: Items available for loan: National Library of India (1)Call number: E. Place hold Request article Save to lists
	2.	Effective listening skills/ Dennis M. Kratz and Abby Robinsin Kratz by Kratz, Dennis M Series: Business skills express series Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 2005 Availability: Items available for loan: National Library of India (1)Call number: E658.452 K867. Place hold Request article Save to lists

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