Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml [and] Mary Jo Bitner

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Material type: Text

TextLanguage: English Publication details: New Delhi : Tata McGraw-Hill Education, c2003Edition: 3rd edDescription: xx, 668 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Date due	Barcode	Item holds
Books	National Library of India New English Oversized - Main Stack Division	New English Oversized	E/O 658.8 Z 37 (Browse shelf(Opens below))		Available		DBA000088385ENG

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