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	1.	Understanding reference transactions : transforming an art into a science / Matthew L. Saxton [and] John V. Richardson by Saxton, Matthew L. (Matthew Locke), 1969- Richardson, John V, 1949- [jt. aut] Series: Library and information science Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Amsterdam, The Netherlands : Academic Press, c2002 Availability: Items available for loan: National Library of India (1)Call number: E 020 Sa 98. Place hold Request article Save to lists
	2.	Knowledge-based systems for general reference work : applications, problems and progress / John V. Richardson by Richardson, John V, 1949- Series: Library and information science Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: San Diego : Academic Press, c1995 Availability: Items available for loan: National Library of India (1)Call number: E 025.520285 R 394. Place hold Request article Save to lists

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