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	1.	Quality Management for Services [electronic resource] : Handbook for Successful Quality Management. Principles - Concepts - Methods / by Manfred Bruhn. by Bruhn, Manfred [author.] Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 338.47. Place hold Save to lists
	2.	B2B Customer Engagement Strategy [electronic resource] : An Introduction to Managing Customer Experience / by Daniel D. Prior. by Prior, Daniel D [author.] Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.812. Place hold Save to lists
	3.	Account Management Strategies in B2B Sales [electronic resource] : Generating Customer Value and Building Sustainable Business Relationships - Methodology, Processes, Tools / by Hans-Peter Neeb. by Neeb, Hans-Peter [author.] Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.81. Place hold Save to lists
	4.	Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs [electronic resource] : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA / edited by Bruna Jochims, Juliann Allen. by Jochims, Bruna [editor.] Allen, Juliann [editor.] Series: Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Cham : Springer Nature Switzerland : Imprint: Springer, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.812. Place hold Save to lists
	5.	Measuring the Impact of Online Media on Consumers, Businesses and Society [electronic resource] / by Kejo Starosta. by Starosta, Kejo [author.] Series: Sustainable Management, Wertschöpfung und Effizienz Edition: 1st ed. 2022. Material type: Text; Format: electronic ; Literary form: Not fiction Publisher: Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2022 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.812. Place hold Save to lists
	6.	Scaling Customer Success [electronic resource] : Building the Customer Success Center of Excellence / by Chitra Madhwacharyula, Shreesha Ramdas. by Madhwacharyula, Chitra [author.] Ramdas, Shreesha [author.] Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Berkeley, CA : Apress : Imprint: Apress, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.812. Place hold Save to lists
	7.	Customer Success Management [electronic resource] : Helping Business Customers Achieve Their Goals / by Michael Kleinaltenkamp, Katharina Prohl-Schwenke, Laura Elgeti. by Kleinaltenkamp, Michael [author.] Prohl-Schwenke, Katharina [author.] Elgeti, Laura [author.] Series: Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Cham : Springer International Publishing : Imprint: Springer, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658,812. Place hold Save to lists
	8.	Artificial Intelligence along the Customer Journey [electronic resource] : A Customer Experience Perspective / by Ada Maria Barone, Emanuela Stagno. by Barone, Ada Maria [author.] Stagno, Emanuela [author.] Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Cham : Springer Nature Switzerland : Imprint: Palgrave Macmillan, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 6,588,342. Place hold Save to lists
	9.	Creating a Customer Experience-Centric Startup [electronic resource] : A Step-by-Step Framework / by Thomas Suwelack, Manuel Stegemann, Feng Xia Ang. by Suwelack, Thomas [author.] Stegemann, Manuel [author.] Ang, Feng Xia [author.] Series: Business Guides on the Go Edition: 1st ed. 2022. Material type: Text; Format: electronic ; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Springer, 2022 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.812. Place hold Save to lists
	10.	Sales Enablement [electronic resource] : Tools and Techniques for Modern Sales Organization / by Dietmar Kilian, Peter Mirski, Britta Lorenz. by Kilian, Dietmar [author.] Mirski, Peter [author.] Lorenz, Britta [author.] Series: Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.812. Place hold Save to lists
	11.	Advances in National Brand and Private Label Marketing [electronic resource] : 10th International Conference, 2023 / edited by Juan Carlos Gázquez-Abad, Francisco J. Martínez-López, Katrijn Gielens. by Gázquez-Abad, Juan Carlos [editor.] Martínez-López, Francisco J [editor.] Gielens, Katrijn [editor.] Series: Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Cham : Springer Nature Switzerland : Imprint: Springer, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.827. Place hold Save to lists
	12.	Brand, Label, and Product Intelligence [electronic resource] : Second International Conference, COBLI 2021 / edited by Joseph Kaswengi, Aurore Ingarao. by Kaswengi, Joseph [editor.] Ingarao, Aurore [editor.] Series: Springer Proceedings in Business and Economics Edition: 1st ed. 2022. Material type: Text; Format: electronic ; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Springer, 2022 Online resources: Click Here Availability: Items available for loan: (1)Call number: 658.8. Place hold Save to lists
	13.	Customer Behaviour in eCommerce [electronic resource] : Case Studies from the Online Grocery Market / edited by Šárka Zapletalová, Halina Starzyczná. by Zapletalová, Šárka [editor.] Starzyczná, Halina [editor.] Series: Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Cham : Springer International Publishing : Imprint: Springer, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 6,584,012 \| 6,584,092. Place hold Save to lists
	14.	Digitalisation in Mobility Service Industry [electronic resource] : A Survey-based Expert Analysis / by Patrick Siegfried. by Siegfried, Patrick [author.] Series: Future of Business and Finance Edition: 1st ed. 2022. Material type: Text; Format: electronic ; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Springer, 2022 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 338.476292. Place hold Save to lists
	15.	Social Media Marketing and Customer-Based Brand Equity for Higher Educational Institutions [electronic resource] : Case of Vietnam and Sri Lanka / by Charitha Harshani Perera, Rajkishore Nayak, Long Van Thang Nguyen. by Perera, Charitha Harshani [author.] Nayak, Rajkishore [author.] Nguyen, Long Van Thang [author.] Edition: 1st ed. 2022. Material type: Text; Format: electronic ; Literary form: Not fiction Publisher: Singapore : Springer Nature Singapore : Imprint: Springer, 2022 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.872 \| 659.144. Place hold Save to lists
	16.	Data-driven Retailing [electronic resource] : A Non-technical Practitioners' Guide / by Louis-Philippe Kerkhove. by Kerkhove, Louis-Philippe [author.] Series: Management for Professionals Edition: 1st ed. 2022. Material type: Text; Format: electronic ; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Springer, 2022 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 381. Place hold Save to lists
	17.	Critical Factors for Adoption of Customer Relationship Management [electronic resource] : A Study of Palestine SMEs / by Omar Hasan Salah, Zawiyah Mohammad Yusof, Hazura Mohamed, Nur Fazidah Elias. by Salah, Omar Hasan [author.] Yusof, Zawiyah Mohammad [author.] Mohamed, Hazura [author.] Elias, Nur Fazidah [author.] Series: Edition: 1st ed. 2023. Material type: Text; Format: electronic ; Literary form: Not fiction Language: English Publication details: Singapore : Springer Nature Singapore : Imprint: Springer, 2023 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.812. Place hold Save to lists
	18.	Business Information Systems Workshops [electronic resource] : BIS 2021 International Workshops, Virtual Event, June 14-17, 2021, Revised Selected Papers / edited by Witold Abramowicz, Sören Auer, Milena Stróżyna. by Abramowicz, Witold [editor.] Auer, Sören [editor.] Stróżyna, Milena [editor.] Series: Lecture Notes in Business Information Processing ; 444 Edition: 1st ed. 2022. Material type: Text; Format: electronic ; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Springer, 2022 Online resources: Click Here Availability: Items available for loan: National Library of India (1)Call number: 658.4038. Place hold Save to lists

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