The Toyota way to service excellence : lean transformation in service organizations / Jeffrey K. Liker and Karyn Ross

By:

Liker, Jeffrey K

Contributor(s):

Ross, Karyn [jt. aut.]

Material type: Text

TextLanguage: English Publication details: New Delhi : McGraw Hill Education, c2017Description: xxviii, 419 p. : ill., charts ; 23 cmISBN:

9789352604364 (pbk) :

Subject(s):

DDC classification:

338.762920952 22

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Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Date due	Barcode	Item holds
Books	National Library of India New English - Main Stack Division	New English	E 338.762920952 L 627 (Browse shelf(Opens below))		Available		DBA000163722ENG

Total holds: 0

The world s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results The Toyota Way. A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.

Includes bibliographical references and index

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