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The Toyota way to service excellence : lean transformation in service organizations / Jeffrey K. Liker and Karyn Ross

By: Contributor(s): Material type: TextTextLanguage: English Publication details: New Delhi : McGraw Hill Education, c2017Description: xxviii, 419 p. : ill., charts ; 23 cmISBN:
  • 9789352604364 (pbk) :
Subject(s): DDC classification:
  • 338.762920952 22
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Item type Current library Collection Call number Materials specified Status Date due Barcode Item holds
Books Books National Library of India New English - Main Stack Division New English E 338.762920952 L 627 (Browse shelf(Opens below)) Available DBA000163722ENG
Total holds: 0

The world s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results The Toyota Way. A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.

Includes bibliographical references and index

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