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	1.	Providing information about urban services : issues, problems, and practices in informing consumers about public services / [compiled by Joyce Epstein]. by Epstein, Joyce European foundation for the improvement of living and working conditions Series: Information booklet series ; booklet no. 3 Material type: Text; Literary form: Not fiction Language: English Publication details: Shankill, Co. Dublin, Ireland : European Foundation for the Improvement of Living and Working Conditions, 1987 Availability: Items available for loan: National Library of India (1)Call number: EC 361.094. Place hold Request article Save to lists
	2.	Public services : working for the consumer : a review of intiatives in Europe to improve the responsiveness of public services to consumers / Joyce Epstein. by Epstein, Joyce Office for the Official Publications of the European Communities [pbl] European foundation for the improvement of living and working conditions Series: The Information booklet series ; booklet no. 15 Material type: Text; Literary form: Not fiction Language: English Publication details: Luxembourg : Office for the Official Publications of the European Communities, 1990 Availability: Items available for loan: National Library of India (1)Call number: EC 659.2094. Place hold Request article Save to lists

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