People skills for public managers [electronic resource] / Suzanne McCorkle and Stephanie L. Witt.

First published 2014 by M.E. Sharpe.

Includes bibliographical references (p. 177-187) and index.

1. Why public managers need people skills -- 2. Every effective manager is a good communicator -- 3. Resolving disputes in the workplace -- 4. Mega-skills for public employees -- 5. Creating and maintaining effective work relationships -- 6. Working together : meetings, teams, and parliamentary procedure -- 7. Dealing with incivility, bullies, and difficult people -- 8. Effective communication in the intercultural workplace -- 9. Dynamic public speaking -- 10. Designing effective public input processes -- 11. The interconnected web of people skills.