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	1.	Service quality excellence : challenges and strategies / edts., R.H.G. Rau ; B.V. Ramana Murty by Rau, R. H. G, edt Murty, B. V. Ramana, edt International Conference on Service Quality Excellence (16-17 February 2009 : Navi Mumbai) Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Navi Mumbai : New Delhi : Institute for Technology and Management ; Excel Books, 2012 Availability: Items available for loan: National Library of India (1)Call number: E 658.408 Se 69. Place hold Request article Save to lists
	2.	International Conference on Contemporary Challenges in sustainable business management practices : conference proceedings, 30th April, 2024 / editors, P. Aranganathan, S. Christina Sheela, R.V. Suresh; organised by Gnanam School of Business by International Conference on Contemporary Challenges in sustainable business management practices (2024 : Sengipatti, Thanjavur, Tamil Nadu) Aranganathan, P [edt.edt.] Christina Sheela, S Suresh, R.V [edt.] Gnanam School of Business (Thanjavur Dist, Sengipatti, Tamil Nadu) Language: English Publication details: Madurai : Shanlax Publications, 2024 Availability: Items available for loan: National Library of India (1)Call number: E/O 658.408 In 8 con (2024). Place hold Request article Save to lists

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