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1.
Customer service secrets/ Peter Economy by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, c2004
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 Ec 74.

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2.
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers/ Peggy Carlaw & Vasudha Kathleen Deming by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New Delhi : Tata McGraw-Hill Education, 2004
Availability: Items available for loan: National Library of India (1)Call number: E 658.812 C 191.

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3.
Value-based marketing for bottom-line success : 5 steps to creating customer value/ J. Nicholas De Bonis, Eric W.Balinski, Phil Allen by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: New York : McGraw-Hill, 2003
Availability: Items available for loan: National Library of India (1)Call number: E/O 658.8 D 34.

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4.
Total quality and organization development/ William M. Lindsay and Joseph A. Patrick by Series: Total quality series
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Delray Beach, Florida: St. Lucie Press, c1997
Availability: Items available for loan: National Library of India (1)Call number: E 658.4013 L 645.

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5.
The ultimate question : driving good profits and true growth/ Fred Reichheld by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Language: English
Publication details: Boston, Mass. : Harvard Business School Press, c2006
Availability: Items available for loan: National Library of India (1)Call number: E 658.1554 R 271.

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