Service quality [electronic resource] : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.

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Material type: Text

TextLanguage: English Publication details: Thousand Oaks, Calif. ; London : SAGE, c1994.Description: 1 online resource (ix, 289 p.) : illISBN:

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Item type	Current library	Call number	Materials specified	Status	Date due	Barcode	Item holds
Books	National Library of India			Available		EBK000007762ENG

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Includes bibliographical references and index.

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