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	1.	Performance-based assessments : external, internal and self-assessment tools for total quality management / Paul F. Wilson [and] Richard D. Pearson by Wilson, Paul F Pearson, Richard D, 1941- Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 1996 Availability: Items available for loan: National Library of India (1)Call number: E 658.562 W 696 p. Place hold Save to lists
	2.	Root cause analysis : a tool for total quality management / Paul F. Wilson, Larry D. Dell and Gaylord F. Anderson by Wilson, Paul F Dell, Larry D [jt. aut] Anderson, Gaylord F [jt. aut] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Tata McGraw-Hill Education, 1995 Availability: Items available for loan: National Library of India (1)Call number: E 658.562 W 696. Place hold Save to lists

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