TY  - BOOK
AU  - Greenberg,Paul
TI  - CRM at the speed of light: capturing and keeping customers in internet real time 
SN  - 0070532508
U1  - 658.812 23
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hill Pub.
KW  - Customer relations
ER  -