Greenberg, Paul <br/><br/>
CRM at the speed of light :  capturing and keeping customers in internet real time / 
Paul Greenberg 
 - 2nd ed. 
 - New Delhi :  Tata McGraw-Hill Pub.,  2003 
 - 480 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0070532508  Rs.395.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / G 829 (2nd ed.)