TY  - BOOK
AU  - Grover,Varun
AU  - Karkus,M.Lynne
TI  - Business process transformation
SN  - 9788120340565 (pbk.)
U1  - 658.4038011 
PY  - 2010///
CY  - New Delhi
PB  - PHI Learning
KW  - Information technology
KW  - Management
KW  - Workflow
N1  - Includes bibliographical references and index
ER  -