TY  - BOOK
AU  - Fluss,Donna
TI  - The real-time contact center
SN  - 978812037541 (pbk)
U1  - 658.872 22
PY  - 2009///
CY  - New Delhi
PB  - PHI Learning
KW  - Call centers
KW  - Management
KW  - Computer network resources
KW  - Customer services
N1  - Includes index
ER  -