TY  - BOOK
AU  - Siddiqui,A.K.
TI  - Gaining sucess in call centers
SN  - 8189140035 :
U1  - E 658.812 23rd
PY  - 2005///
CY  - Kolkata
PB  - Sparrow Pub.
KW  - Call centers
KW  - Customer services
N1  - Glossary : p. 138
ER  -