Siddiqui, A. K. <br/><br/>
Gaining sucess in call centers / 
by A. K. Siddiqui 
 - Kolkata :  Sparrow Pub.,  c2005 
 - 138 p. ;  22 cm. 
<br/><br/> Glossary : p. 138 
<br/><br/><label>ISBN: </label>8189140035 :  Rs.165.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>E 658.812  / Si 13