TY  - BOOK
AU  - Kannan,G.Ramesh
TI  - Customer satisfaction in banking services
SN  - 9789380371047 (pbk)
U1  - 332.1 
PY  - 2008///
CY  - Chennai
PB  - Valar Pirai Pub.
KW  - Banks and banking
KW  - Customer services
KW  - Bank management
KW  - Customer relations
KW  - Management
N1  - Bibliography : p. 94-95
ER  -