TY  - BOOK
AU  - Noronha,Ernesto
AU  - D'Cruz,Premilla
TI  - Employee identity in indian call centre: the nationa of profeesionalism 
SN  - 8132100799 (pbk.)
U1  - 331.761381 
PY  - 2009///
CY  - New Delhi
PB  - Response
KW  - Call centers
KW  - India
N1  - Includes index
ER  -