TY  - BOOK
AU  - Thite,Mohan
AU  - Russell,Bob
TI  - The next available operator: managing human resources in Indian business process outsourcing industry 
U1  - 658.30954 
PY  - 2009///
CY  - New Delhi
PB  - Response Books
KW  - Call centers
KW  - India
KW  - Personnel management
KW  - Human capital
KW  - Management
KW  - Cross cultural studies
N1  - Includes index
ER  -