The next available operator :  managing human resources in Indian business process outsourcing industry / 
edited by Mohan Thite and Bob Russell 
 - New Delhi :  Response Books,  2009 
 - xiii, 316 p. :  ill. ;  22 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label> Rs. 425.00 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Personnel management--India<br/>Human capital--Management--India<br/>Call centers--Personnel management--Cross cultural studies<br/>Human capital--Management--Cross cultural studies
<br/><br/><label>Dewey Class. No.: </label>658.30954