TY - BOOK AU - Plsek,Paul E. TI - Creativity, innovation, and quality SN - 8120316908 (pbk) : U1 - 153.42 PY - 2000/// CY - New Delhi PB - Prentice-Hall KW - Creative ability in business KW - Technological innovations KW - Total quality management N1 - Includes bibliographical references and index ER -