TY  - BOOK
AU  - Synder,Mike
AU  - Steger, Jim
AU  - Landers,Brendan
TI  - Microsoft dynamics CRM 2011: step by step
SN  - 9788120344631 (pbk)
U1  - 658.812028553 22
PY  - 2012///
CY  - New Delhi
PB  - PHI Learning
KW  - Microsoft CRM
KW  - Customer relations
KW  - Management
KW  - Computer programs
KW  - Management information systems
KW  - Data processing
N1  - Includes index; Glossary : p. 399-401
ER  -