Synder, Mike <br/><br/>
Microsoft dynamics CRM 2011 :  step by step/ 
Mike Snyder, Jim Steger, Brendan Landers 
 - New Delhi :  PHI Learning,  2012 
 - xxx, 419p. :  ill.;  24 cm. 
 - Step by step .
<br/><br/> Includes index 
<br/><br/>Glossary : p. 399-401 
<br/><br/><label>ISBN: </label>9788120344631 (pbk)  Rs.425.00 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Microsoft CRM
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management--Computer programs<br/>Management information systems<br/>Customer relations--Data processing--Computer programs
<br/><br/><label>Dewey Class. No.: </label>658.812028553