TY  - BOOK
AU  - Evenson,Renee
TI  - Award-winning customer service: 101 ways to guarantee great performance
SN  - 9788120342705 (pbk.)
U1  - 658.812 
PY  - 2011///
CY  - New Delhi
PB  - PHI Learning
KW  - Customer services
KW  - Customer relations
KW  - Employees
KW  - Training of
N1  - Includes index
ER  -