Evenson, Renee <br/><br/>
Award-winning customer service:  101 ways to guarantee great performance/ 
Renee Evenson 
 - New Delhi:  PHI Learning,  2011 
 - xvii, 232 p.;  22 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9788120342705 (pbk.)  Rs.250.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Employees--Training of
<br/><br/><label>Dewey Class. No.: </label>658.812