TY  - BOOK
AU  - Dowdy,Lemuel
AU  - Goodrich-Mahoney,Jill
AU  - Stoebner,Kerry
TI  - Handling customer complaints : in-house and third party strategies: a federal trade commission manual for businesses 
U1  -  658.812 
PY  - 1980///
CY  - Washington, D. C.
PB  - United States Government Printing Office
KW  - Customer services
KW  - Customer relations
KW  - Consumer satisfaction
ER  -