Dowdy, Lemuel <br/><br/>
Handling customer complaints : in-house and third party strategies :  a federal trade commission manual for businesses / 
by Lemuel Dowdy, Jill Goodrich-Mahoney [and] Kerry Stoebner 
 - Washington, D. C. :  United States Government Printing Office,  1980 
 - 28 p. :  ill. ;  28 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812