TY  - BOOK
AU  - Datta,Bholanath
AU  - Kavitha,B.Rose
TI  - Service management
SN  - 9789380578781 (pbk.)
U1  - 658.5 
PY  - 2011///
CY  - New Delhi
PB  - I.K. International Pub.
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -